Privacy Policy

Effective Date: April 18, 2025

Western Audio Works, Inc. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information—especially in relation to direct communication with our customers, including SMS/text messaging.

1. Information We Collect

We may collect the following types of information:

Personal Information: Your name, phone number, email address, and other details you provide.
Communication Data: Records of your direct interactions with us, including via SMS, phone, or email.
Consent Data: Your preferences related to receiving communications from us.

2. How We Use Your Information

We use your information to:

Respond to inquiries and provide one-on-one customer support.
Share service updates or confirmations based on your specific interactions with us.
Maintain compliance with applicable laws and carrier regulations.

We do not conduct marketing campaigns or mass texting.

3. SMS/Text Messaging

We may send you text messages as part of one-on-one communication initiated by you or as a follow-up to a service inquiry.

Purpose: We use text messaging only for personalized, direct customer interactions—not for promotional or bulk messaging.
Message Frequency: You will only receive a text message from us if you initiate the conversation or request communication.
Message & Data Rates: May apply depending on your wireless carrier.
Opt-Out: You can reply STOP at any time to discontinue text communication. Text HELP for assistance.
SMS Provider: Our SMS service is powered by Grasshopper.

4. Data Sharing & Transfer Commitment

We take your privacy seriously and are committed to the following:

No Data Transfers: We do not and will never transfer consumer data to external organizations under any circumstances—even with your consent.
No Third-Party Sharing: We do not sell, rent, or share your information with any external party or partner.
Internal Use Only: Your data is only accessed by authorized personnel of Western Audio Works, Inc. for the sole purpose of providing you with services or support.

5. Security Measures & Unauthorized Sharing Prevention

We implement strict safeguards to protect your information from unauthorized access, sharing, or misuse:

Access Controls: Only designated employees and system administrators have access to customer data, based on job function.
Regular Audits: We conduct periodic audits of our data access logs and security systems to detect and prevent unauthorized use.
Data Encryption: All communication and data storage systems use industry-standard encryption protocols.
Zero-Tolerance Policy: Any breach of internal data-handling policies is taken seriously and may result in disciplinary action.

6. Your Rights

You may request:

Access to your personal information.
Corrections or deletion of your information.
To withdraw consent for communication.

Please contact us directly to make a request.

7. Children’s Privacy

We do not knowingly collect data from individuals under 13 years of age. Our services are not directed at children.

8. Updates to This Policy

We may update this Privacy Policy occasionally. Updates will be posted with a revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us:

Western Audio Works, Inc.
📧 Email: info@westernaudioworks.com
📞 Phone: 325-374-3438 or 833-374-3438
📬 Mailing Address: P.O. Box 169, San Angelo, TX 76902